Question 1

Do I need a referral to see a physiotherapist?

Accepted Answer

No referral is needed to book a physiotherapy appointment. You can book directly online or call any of our clinics. However, if you are claiming through Medicare (EPC plan), WorkCover, or DVA, a referral from your GP is required.

Question 2

How do I book an appointment?

Accepted Answer

You can book online through our Nookal booking system by selecting your preferred clinic and choosing an available time. Alternatively, call any of our clinics directly — our reception team will find a time that works for you.

Question 3

Can I book online?

Accepted Answer

Yes. Select your preferred clinic on our website, click 'Book Online', and choose an available time through our Nookal booking system. You will receive a confirmation email with all the details.

Question 4

What if I need to cancel or reschedule?

Accepted Answer

We understand plans change. Please give us at least 24 hours notice if you need to cancel or reschedule. Late cancellations or missed appointments may incur a cancellation fee. You can reschedule by calling the clinic or through the booking system.

Question 5

What should I bring to my first appointment?

Accepted Answer

Please bring your health fund card, any relevant scans or reports, a referral letter if applicable (GP, specialist, or EPC), comfortable clothing that allows access to the area being treated, and your NDIS plan details if claiming through NDIS.

Question 6

What health funds do you accept?

Accepted Answer

We accept all major health funds and have HICAPS available at our clinics for instant on-the-spot claiming. We are also registered providers for WorkCover, DVA, NDIS, and Medicare EPC plans.

Question 7

Is physiotherapy covered by Medicare?

Accepted Answer

Physiotherapy can be partially covered by Medicare under an Enhanced Primary Care (EPC) plan. Your GP can refer you for up to 5 allied health sessions per calendar year. A valid GP referral and management plan are required.

Question 8

Do you accept NDIS participants?

Accepted Answer

Yes, Queensland Physio Group is a registered NDIS provider. We can provide physiotherapy services under your NDIS plan to help improve mobility, strength, and independence. Contact us to discuss how we can support your plan goals.

Question 9

Do you accept WorkCover claims?

Accepted Answer

Yes, we are an approved WorkCover Queensland provider. If you have a workplace injury, bring your WorkCover claim number and employer details to your first appointment. Your GP will need to provide a referral.

Question 10

How much does physiotherapy cost?

Accepted Answer

Our fees vary by service type and appointment length. We offer competitive rates with minimal out-of-pocket costs for most health fund members. Contact your nearest clinic for current pricing or visit our fees page for details.

Question 11

What is the difference between physiotherapy and remedial massage?

Accepted Answer

Physiotherapy involves assessment, diagnosis, and treatment of musculoskeletal conditions using manual therapy, exercise prescription, and education. Remedial massage focuses on soft tissue therapy to relieve muscle tension and support recovery. Both are offered at our clinics and are often used together.

Question 12

Do you treat children?

Accepted Answer

Yes, our physiotherapists treat patients of all ages, including children and adolescents. Paediatric conditions we commonly see include sports injuries, developmental concerns, and post-surgical rehabilitation. A parent or guardian must be present during the appointment.

Question 13

What should I wear to my appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows your physiotherapist to access the area being treated. For lower limb conditions, shorts are ideal. For hydrotherapy sessions, bring swimwear and a towel.

Question 14

How long is a physiotherapy appointment?

Accepted Answer

Initial consultations are typically 45 to 60 minutes to allow for a thorough assessment. Follow-up appointments are usually 30 minutes, though this may vary depending on your treatment plan and the type of service.

Question 15

What is shockwave therapy?

Accepted Answer

Shockwave therapy is a non-invasive treatment that uses low-frequency acoustic shockwaves to stimulate healing in chronic tendon and soft tissue conditions. It is particularly effective for plantar fasciitis, tennis elbow, and Achilles tendinopathy.

Question 16

Where are your clinics located?

Accepted Answer

We have 7 clinics across the Gold Coast: Worongary (flagship), Robina, Oxenford, Coombabah, Mt Tamborine, Mermaid Waters, and Pacific Pines. Visit our locations page to find your nearest clinic with hours and directions.

Question 17

Do all clinics offer all services?

Accepted Answer

Most services are available across all clinics, though some specialised services like hydrotherapy and shockwave therapy are only available at select locations. Check our individual clinic pages or call us to confirm service availability at your preferred location.

Question 18

Is there parking available at your clinics?

Accepted Answer

Yes, all of our clinics have free on-site or nearby street parking. Our Worongary flagship clinic is located in the Worongary Town Centre with ample parking, and the Robina clinic is within the MedCentres complex with dedicated parking.

Question 19

Do you offer early morning or evening appointments?

Accepted Answer

Our Worongary clinic offers extended hours on Thursdays until 7pm, and Saturday mornings from 8am to 12pm. Hours vary by location — check our locations page or call your preferred clinic for their specific opening times.

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